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Writer's pictureCarmen O'Neill

Week 8 Update

Good Afternoon Volunteers,

You've made it through the month of February!! We are still far from the "slower" phase of tax season and will continue to experience full schedules across all sites for at least another week or so! You are all doing phenomenal so far this season! Please keep up the great work!!


This is also the time when our IRS Relationship Managers begin to conduct site visits across locations so be prepared!!


Overall update:

As of March 5th, 2024 we have completed 3,993 returns which is a decrease of 0.05% (two pesky returns!) from last year! Over $7 Million in refunds have been processed and together we have helped save our customers over $878,460 in tax preparation fees alone!


Lastly, our Oak Street and Arch Street VITA Sites are the two largest VITA sites in the State!


Site Summary as of March 5th, 2024 (12:00pm)

  • Arch Street: 1,104 Returns (Increase of 8.66% from 1,016)

  • Oak Street: 1,475 Returns (Decrease of 8.67% from 1,615)

  • VITA Mobile: 86 Returns* (Increase of 19.44% from 72)

  • New Britain High School: 53 Returns (Decrease of 13.11% from 61)

  • United Way Bristol: 301 Returns (Increase of 7.89% from 279)

  • HRA Bristol: 150 Returns (Increase of 14.50% from 131)

  • Meriden Library: 483 Returns (Increase of 2.99% from 469)

  • Plymouth Town Hall: 32 Returns (Decrease of 36.00% from 50)

  • Tunxis Community College: 74 Returns (Increase of 12.12% from 66)

  • Wallingford Library VITA: 81 Returns (Decrease of 29.57% from 115)

  • SCOW: 55 Returns (Increase of 57.14% from 35)

  • Vernon: 48 Returns (Decrease of 11.11% from 54)

  • Manchester: 49 Returns (Increase of 53.13% from 32)

Totals: 3,993 Returns (Decrease of 0.05% from 3,995)


*VITA Mobile Locations:

  • Farmington Social Services - 23 (Decrease of 32.35% from 34)

  • Plainville Senior Center - 40 (Increase of 400% from 8)

  • Total Virtual Returns Completed: 262 (Decrease of 35.78%)


Total Virtual VITA Returns: 424 (Decrease of 31.72%


Virtual VITA Utilization Rate: 10.62%

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